All your questions answered
Who are we?
Welcome to Contempa. We are a family-run business based in Auckland, New Zealand, with a focus on redesigning contemporary style.
How do I place an order?
Enjoy browsing our site. You are able to shop both in stock items available for immediate delivery and custom make by choosing our ‘customise your own’ option in our selected collections also If you have any enquiries, we are always here to help on email@example.com.
How can I view your furniture?
If you are based in Auckland you are welcome to visit us at our studio to view our collection & learn more about us. Just hop over to Our Store page & book a 30-minute consultation with one of our design specialists.
Can I book a same day appointment?
Yes - please feel free to book online up to two hours prior to your visit.
How do I order fabric swatches?
We have a large selection of fabrics to choose from. Here, you can order up to ten swatches for free here to look, touch & feel at home.
I need advice on my design choice/sizing/colour?
We are here to help either at our studio, via video or telephone call. To ensure we give you the best possible service we advise you to book a 30-minute one-to-one consultation.
Do you ship outside New Zealand?
Currently we do not ship our furniture outside of New Zealand. However if there is something you just have to have, please contact us for a shipping quotation and we can check this out for you on a case-by-case basis.
Why are certain fabrics available on some designs and not others?
We carefully hand select our fabric choices to ensure their suitability for each model. You’ll find a broad selection available to suit your taste or requirements.
Can I buy the fabric by the metre?
Some of our fabrics are available to purchase by the metre. Please enquire on firstname.lastname@example.org and we can let you know further details & pricing.
Customer orders & deliveries
Do you ship to every destination in New Zealand?
Yes - we are happy to say we ship nationwide. Our free shipping policy is applicable to non-rural destinations. Please review our free delivery policy for more information.
Can I select a delivery date?
If you are based anywhere in the greater Auckland area we can usually book in a preferred delivery day from Monday - Saturday. Outside this area please contact the team and they will provide you with an estimated delivery timeframe.
How do I track my order?
If you would like any updates or tracking on your order, please email the team on email@example.com.
How long will it take to order my custom made furniture?
Depending on what product you have ordered, custom orders can take anywhere from 10-14 weeks to arrive. For any updates on your orders please contact the team on firstname.lastname@example.org.
Do you deliver during the evening and weekends?
We can only specify evening or weekends for orders delivered to the greater Auckland area.
Is there an express delivery option?
Same-day express delivery is dependent on booking availablity. Please advise at time of order if you require an express delivery and we will quote you accordingly.
My furniture hasn’t arrived?
Any queries about your order please contact the team at email@example.com and we will look into your delivery quick smart.
What is your returns policy?
We want to work with you to make sure you are 100% happy with your furniture. Being flexible is important to us. Any queries about your order please see our 60-Day Returns Policy.
What is your exchange policy?
How long does delivery take?
Our standard delvery times vary depending on your location around NZ. Please refer to our Home Delivery section for shipping information to your area.
Can I change the delivery address once I have placed my order?
Yes you can, just make sure you contact us asap preferably within 12-24 hrs, so we can make sure you will receive your order to the right address.
Can I cancel my order?
You can cancel your order by email or give us a call before dispatch and we will make sure that the payment made is returned to your account in 3 days.
Why are products on the website when they are “out of stock”
Because we love our product as much as you, we want to give you the availability to get first dibs on the products that are not yet in stock, which is why we have “Pre order”. No need to worry about the item selling out! Yay!
Delivery during sale periods
We do try our hardest to fulfil all orders, please note that some styles, sizes or colours may not be available at dispatch due to high demand.Your credit card will only be charged for items available at the time of dispatch. During sale periods you may experience a delay in receiving your order – we apologise in advance for any inconvenience.
Do you assemble furniture items?
No we don’t assemble the furniture items for you. If you have any queries in regards to this, please email or call us.
Can I reverse the chaise direction?
All of our customisable chaise sofas are available as either right or left hand facing options. If you are unsure about what oreintation is right for you please talk to one our creative Design Consultants.
Can I order a second set of covers?
We do offer the option for you to order an additional set of covers for your sofa.
Can I order extra legs?
If you would like an extra legs for your sofa we can do that for you, please contact a Design Consultant for leg options and a quote.
Can I order cushions to go with my sofa?
Yes - you are welcome to order cushions when customising your sofa, there is a minimum order of two units per order. We do not offer customisation on cushions alone.
Can I custom order an ottoman?
Unfortunately we are unable to custom order ottomans at this time, however we do have a large selection of ottomans available for you to shop in Immediate Delivery.
I am an interior designer – do you have any special options for trade?
Yes – we love working with you on your projects & have a tiered trade progam wher you can enjoy special designer pricing and exclusive member benefits. Please read more about how to sign up for the Contempa Trade Program.
How do I contact your customer services team?
Email: firstname.lastname@example.org or Call +64 9 4158650
How can I receive your email newsletters?
On the bottom of our website page there is a “join our email newsletter” option. Just enter your email there, or contact us and you will be added to the list.