This Privacy Policy applies only to information collected through our website and not to information collected offline.

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest, respond to a survey or communication such as email, or participate in another site feature.

When ordering or registering, we may ask you for your name, email address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.

If you have chosen  to receive our email newsletter, we may send you periodic emails. If you would no longer like to receive promotional email from us, please refer to the "How can you remove or modify information you have provided to us?" section below. If you have not chosen to receive email newsletters, you will not receive these emails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our email list and receive email communications from us.

How do we protect visitor information?

We implement a variety of security measures through the Contempa website to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information.

We take the utmost precautions at Contempa to protect our customers information. Protecting your personal information is very important to us that is why we apply the most advanced technical measures relating to best e-retail practice to protect against loss, alteration or unauthorized third party access to customer information.

SSL

We use secure servers and secure socket layer (SSL) data transfer for strong encryption for all our customer information. An SSL certificate or "Secure Certificate" is an electronic document that is stored on our website that allows "Secure Socket Layer" (SSL) communication which is encrypted. When you enter a secure area on our website such as the 'My Account' section and the Checkout, you will notice a padlock switches on in your browser's status bar. In your address bar you see an 's' gets added to 'http' which indicates the encryption of data. This means that any personal data entered on our website cannot be intercepted and read by any unauthorized third party.

The servers on which we collect and store personal information are kept in a secure environment – as safe as any bank. Any information collected on the Contempa website will never be disclosed to any third-party under any circumstances. If you are using one of our order forms we will only request the minimum information required to process your order. This information is used for shipping and billing purposes and to complete our customers’ orders. If we have any issues when processing an order, this information will be used to contact a customer. At any time you can log into your 'My Account' and change your personal information such as your delivery or billing address details or newsletter subscriber details. If you need to contact a member of our customer service team to help you quickly update your personal data provided to us. This can also be done by using our contact form.

Do we disclose the information we collect to outside parties?

No.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include any subsidiary websites of Contempa. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you remove or modify information you have provided us?

To modify your email subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Collection of Statistical Information

Contempa may collect statistical information regarding the pages you visit on our site which is non-identifiable. Ocassionally we may also conduct a Customer Survey to help us improve our service, enhance customer satisfaction and gather information regarding purchasing and demographics. Any identifiable information is not requested.

If you have any questions about the personal information we collect online or our Privacy Policy at Contempa, please email us or write to us on:

Customer Care: hello@contempa.co.nz

IP Addresses

Customer IP addresses may be used incidentally to help diagnose problems with our server or for administrative purposes. IP addresses are used to gather broad demographic data on customer traffic patterns and site usag. This information is only used internally and assists us in developing our website to improve our customers online experience.

Do we use "cookies"?

Yes.

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Cookies cannot carry viruses and cannot install malware on your computer.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to all the features that make your site work more efficiently and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service on +64 9 476 8650  (6387363) or Australia toll free 1800 268 115 or via email on info@contempa.co.nz

We see it as our responsibility to provide transparency about the cookies we use on the Contempa website, so you can see what data we record, and why it has been recorded. The cookies we use are as follows:

If you wish to control or delete cookies on your computer, you can do this in your web browser’s privacy settings. Please note that disabling cookies may diminish your online browsing experience.
For more information on how to change the cookie settings in your browser, please click here.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. Contempa reserves the right to ammend this Privacy Policy at any time, and we recommend you visit this page regularly for any changes to this policy.

Questions & Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to hello@contempa.co.nz